Refund & Returns Policy
At Papyrus Perfume, we take pride in the quality of our fragrances. Due to the nature of our products, we have specific guidelines regarding returns and refunds.
Returns
- Returns are accepted only if the product is unopened, unused, and in its original sealed packaging.
- Requests for returns must be made within 14 days of receiving your order.
- Opened or used perfumes cannot be returned or exchanged for hygiene and safety reasons.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging.
We will arrange a replacement or refund after verification.
Refunds
- Once your return is approved and inspected, refunds will be processed to the original payment method.
- Refund processing may take 5–10 business days, depending on your bank or payment provider.
- Shipping fees are non-refundable, unless the return is due to our error.
Non-Returnable Items
- Opened or used perfumes
- Limited Edition or promotional items
- Gift cards (if applicable)
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a mistake or defect on our side.
- We recommend using a trackable shipping service for returns.
Contact Us
For return or refund requests, please contact us at:
📧 support@papyrusperfume.com
